Cancellation Policy

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Platform Policy

Cancellation & Refund Policy

Clear, transparent, and donor-friendly guidelines for urgent causes like medical care, education, and social support.

Non-refundable by default

Completed donations are generally non-refundable as funds may be instantly allocated to beneficiaries.

2-hour correction window

Wrong amount or duplicate? Email support@aashrith.org within 2 hours with your Transaction ID.

Refunds in exceptions

Duplicate payments, technical errors, or proven fraud may qualify. Processing: 7–10 business days.

Report fraud quickly

Suspect a campaign? Email report@aashrith.org. We investigate and act fast.

1. Cancellation by Donor
  • Donations made on Aashrith are non-refundable once a transaction is completed, as funds may be transferred or allocated instantly to the beneficiary.
  • If a donation was made in error (wrong amount, duplicate transaction), the donor may request cancellation within 2 hours of the transaction by emailing support@aashrith.org with:
    • Transaction ID
    • Donor’s email and phone number
    • Reason for cancellation

Aashrith reserves the right to approve or reject cancellation requests based on fund disbursal status.

2. Cancellation by Fundraiser / Beneficiary
  • Fundraisers can request campaign deactivation or cancellation via their dashboard or by contacting Aashrith Support.
  • If a fundraiser is found to be fraudulent, misusing funds, or violating platform guidelines, Aashrith may cancel the campaign, withhold or reverse transfers, and suspend withdrawals.
3. Refunds
  • Refunds are processed only in exceptional cases (duplicate donations, technical error, proven fraud).
  • If approved, refunds are processed back to the original source within 7–10 business days.
  • Payment gateway and transaction fees may be deducted from the refund amount.
4. Fraudulent Campaigns
  • If you suspect a campaign is fraudulent, report it to report@aashrith.org. Aashrith will investigate and take necessary action, including campaign suspension and fund reversal where applicable.
Report Fraud report@aashrith.org
Response WindowMon–Fri (7–10 business days for refunds)

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